Family Rooms

Family Room


This program is governed by the South East Queensland Chapter.

Our first Ronald McDonald House South East Queensland Family Room opened at the Gold Coast University Hospital at the start of 2014 located on the Neonatal Intensive Care Unit (NICU).  Our Family Room area is a part of  the package of care provided by the NICU. 

The  Family Room provides a much needed retreat from the clinical environment for families with a sick baby receiving treatment.  This treatment maybe for a matter of days or continue for many months.

With a welcoming comfortable environment for families to take some time out:  relax, watch some TV or meet with other parents; a small play area for visiting siblings to spend time with a parent during this stressful and confusing time; internet and printing access, a beverage bay with complimentary tea & coffee; storage facility for resident parents personal food; limited communal provisions; shower facilities with toiletry packs for resident parents; laundry facilities. 

A warm welcome is provided by our volunteers 7 days a week - up to 12 hours a day.

Children under 18 years must be accompanied and supervised by an adult at all times.

The Family Room also provide various programs for visiting parents; for example Morning Tea to allow the opportunity for Carers to get to know each other and reduce possible isolation due to long days on the unit with their sick baby.

A parent or carer is encouraged and welcomed to stay overnight with their baby on the unit.   In extenuating circumstances the Nurse Unit Manager may authorise the use of the one of the two emergency overnight rooms located in the Family Room. 

For more information about our Family Rooms please contact

Telephone: Ronald McDonald House Family Room NICU: 07 5687 4188